Thank you for shopping at MetalFry.com! We take pride in delivering our unique scrap metal art designs to customers worldwide. Please review the following details regarding our shipping and delivery process.
*1. Processing Time*
Order Confirmation: Once your order is placed, you will receive an email confirmation. Our team will begin processing your order within 1-3 business days.
Customization and Production: For custom or made-to-order pieces, please allow an additional 7-14 business days for production before shipping.
*2. Shipping Methods and Costs*
Domestic Shipping (Within [Your Country]):
We offer standard and expedited shipping options at checkout.
Shipping costs are calculated based on the weight, dimensions, and destination of the order.
Free standard shipping is available for orders over [specific amount, if applicable].
International Shipping:
We ship to select international destinations. International shipping costs are calculated at checkout based on the destination and weight of the package.
Please note that customs fees, duties, and taxes are the responsibility of the customer and may be charged upon delivery.
*3. Delivery Times*
Estimated Delivery Times:
Standard domestic shipping typically takes 5-10 business days.
Expedited domestic shipping usually takes 2-5 business days.
International shipping times vary by destination but generally range from 10-20 business days.
Custom Orders: If your order includes a custom or personalized piece, please account for additional production time as noted in the processing time section.
*4. Tracking Your Order*
Once your order is shipped, you will receive an email with a tracking number. You can track your package through the carrier’s website or through your MetalFry.com account.
*5. Packaging
Protective Packaging: We take great care to ensure that your metal art arrives safely. Each piece is securely packaged with protective materials to prevent damage during transit.
Eco-Friendly Options: We are committed to sustainability and use eco-friendly packaging materials whenever possible.
*6.Shipping Restrictions*
P.O. Boxes: Please note that we do not ship to P.O. boxes. A physical address is required for all deliveries.
Restricted Items: Some items may be subject to shipping restrictions due to size, weight, or material regulations. If your order includes a restricted item, we will contact you to discuss alternative shipping options.
*7. Delayed or Lost Shipments*
Delayed Shipments: While we strive to meet our delivery estimates, delays can occur due to unforeseen circumstances such as weather, customs processing, or carrier issues. We will notify you if we become aware of any significant delays.
Lost Shipments: If your package is lost in transit, please contact us at [Your Contact Information]. We will work with the carrier to resolve the issue and ensure that you receive your order.
*8. Returns Due to Shipping Issues*
If your item arrives damaged or is not as described, please refer to our Return Policy for instructions on how to return the item. We will work with you to ensure that any issues are resolved promptly.
*9. International Customers*
Customs and Import Duties: Please be aware that customs, duties, and taxes are the responsibility of the customer. These fees vary by country and are not included in the purchase price or shipping cost.
Regulations: International shipments may be subject to inspection by customs authorities and delays due to customs clearance. We are not responsible for any delays caused by customs.